Privacy Policy

Last updated: March 31, 2026

1. Information We Collect

PanDao (“we”, “our”) collects the following information when you use our service:

• Account information: email address, display name, avatar
• Profile information: city, languages, bio
• Booking information: booking times, duration, payment records
• Communications: messages between you and companions
• Device information: browser type, IP address, access times

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Send verification codes and service notifications
• Ensure platform safety and prevent fraud
• Comply with legal requirements

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: payment processing (Stripe), email (Resend), cloud storage (Cloudflare)
• Booking parties: travelers and companions can see each other’s basic information after booking confirmation
• Legal requirements: when required by law or to protect user safety

4. Data Security

We use industry-standard security measures including TLS encryption, access controls, and regular security reviews. Payment information is processed directly by Stripe — we do not store your credit card details.

5. Data Retention

We retain your information while your account is active. After account deletion, we will remove your personal data within a reasonable period, except records required by law.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at [email protected].

7. Contact

For privacy-related questions, contact: [email protected]